Natural Base - Date of document 15/3/2013
Natural Base dispatch premises are located in Sydney Australia. We ship orders Australia wide. Rolser Shopping Trolleys are mailed by registered post through Australia Post (see details below). Orders under the value of $100 are mailed by Australia Post general post (unless you request registered post). Orders of higher value are mailed by registered post through Australia Post. Couriers can also be arranged within Sydney Metro - $25 (We use Couriers Please. Insurance can be easily arranged as follows: http://www.couriersplease.com.au/services/insurance-pds STANDARD SHIPPING RATES AUSTRALIA WIDE Parcel under 1 kg - $8 Parcel 1-5 kg - $15 Parcel 5-10 kg $20 REGISTERED POST AUSTRALIA WIDE Rolser shopping trolleys – per unit - $19.95 Valuable item (above $100) – per unit - $25 INTERNATIONAL SHIPPING On application - please email us at email@example.com
Natural Base t/as The Sustainable Design Company sells a range of: Rolser Shopping Trolleys, Ecological cleaning agents, BIO wall paints and flooring finishes, Homewares, Small furniture items, Gifts and Accessories through our e-commerce website www.naturalbase.com.au The use of our e-commerce shopping cart is governed by the policies, terms and conditions set forth below. Please read them carefully. Your placement of your online order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Natural Base indicates acceptance of these terms and conditions. Natural Base reserves the right to make changes to their website and these terms and conditions at any time. ORDERING, SHIPPING & TIMEFRAMES At the time of placing your order online through the secure EWAY payment gateway, Natural Base will be notified. Orders are processed and shipped from Sydney Australia. Please note the following timeframes: • Rolser Shopping Trolleys are processed within 3 working days and shipped within a total of 5 working days. • Cleaning products - Available stock items will be dispatched within 3 working days. Items which may be ordered in – please allow up to 7 working days for dispatch. • Paints and Oils – dispatched within 3 working days. • Homewares & Furniture – Although shipping is generally 3 days please allow up to 2 weeks for dispatch should items need to be ordered in or made to order. NOTE: ITEMS MADE TO ORDER Some homewares, botanical dyed pieces and furniture items are extremely unique and handcrafted. You will be notified at the time of placing your order of the anticipated timeframe for delivery. If you do not wish to proceed at notification we can cancel your order. Should you agree to the shipping timeframe, orders cannot be cancelled. • Gifts and Accessories – Shipped within 5 working days. NOTE: ITEMS MADE TO ORDER Botanical dyed items are one of pieces. An original piece is listed on Natural Base and will be removed immediately when sold. In the event that the item is not removed and you order the item we can order a new item for you. You will be notified of this option. Make to order may take up to 2 weeks. In the unlikely event of time delays for your order we will notify you in advance and advise you of the order completion date. Should this time frame exceed 14 working days from delivery timeframes above and you no longer wish to proceed, we will credit the full amount of your purchase.
Please select your order carefully as Natural Base does not offer a return/exchange policy. Please make sure you have read the Care Instructions for any Botanical Dyed items as no warranty is offered. Each product on a purchase order is checked to meet high quality control standards before leaving our dispatch premises. We ensure that adequate handling, wrapping and packaging is applied prior to collection by the freight contractor. In the unlikely event that an order is damaged during transit with a freight contractor, the purchaser must make a claim with the contractor. Please refer to the document regarding insurance and making a claim with Australia Post by going to: http://auspost.com.au/statutorydocuments/generalpostalservices/frame.htm
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